The heart of Aritex’s activities are advanced engineering solutions: designing, making, assembling and commissioning production lines that may include elements such as metrological control stations, robotic cells and digitalisation processes. Most of what we do is for the aeronautics and automotive sectors. However, the success of these projects does not end when we deliver to the customer, but that milestone is the starting point of a new phase full of potential: after-sales service.
But the possibilities for improvement are not just one-way – just for our clients – we too at Aritex learn and grow with each project that we care for and maintain. Keep reading to find out more about the key factors!
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The privileges of proximity
Monitoring a project after delivery is when our after-sales service takes off. Contact with the client has already been established, as is the in-depth knowledge about how they work and their facilities. Proximity to their processes offers an invaluable advantage for detecting and dealing with their unique needs without this implying an additional load in terms of scheduling and implementation.
We make recommendations to our clients about how to act and fine-tune their facilities, using the specific knowledge acquired over the course of the project, and our extensive experience acquired over the years from this type of advisory process.
A personalised after-sales service is essential at the Aritex Group. We offer solutions totally adapted to each machine or facility, following the protocols for each specific factor identified during development and installation. This way we can ensure availability of the devices while also maximising versatility by adapting them to new requirements or scenarios.
Geometric inspections: maximum requirements for us, minimum effort for you
Automotive, aeronautics, construction, rail, Aritex participates in projects for a wide range of sectors, all characterised by the need for complex and efficient engineering solutions, in which precision is not negotiable but rather a requirement for safely carrying out their activities under the highest quality standards.
With all this in mind, Aritex’s after-sales service carries out regular geometric inspections to make sure that everything is right where it has to be. From drills to measurements of aircraft parts, without forgetting the assembly tooling; everything is verified and recorded in the relevant report, which we then deliver to our clients to ensure that they are kept up to date right down to the last detail. Planned geometric inspections enable us to manage the issues that may lead to mechanical imbalances, such as temperature changes, settlement of the ground, normal use, etc.
Thanks to Aritex’s preventive maintenance, our clients can be sure that nothing is left to chance. We ensure that the safety and performance of their machinery is under control without any unnecessary effort.
Inspired by our clients
The Aritex Group has a complete catalogue of after-sales services, structured around spare-parts management, modifications, preventive maintenance, training, helpdesks and personalised support agreements. Besides these categories, we also have a specific solution that makes all the difference in our products and services: feedback.
This mechanism channels feedback from our clients and converts it into tangible improvements, not just for the client who gives feedback but also for everyone else. To us, the users of the machines that we install become maintenance experts, and we have real examples to back this up.
One of these examples can be seen in regular preventive maintenance processes, where in one case it was necessary to regularly lubricate a riveting machine’s pneumatic motor. This had to be done every three months, and so we included it in the client’s training programme and in the list of regular maintenance tasks, to enable it to carry out this operation without any help from us. However, lack of time and planning meant that it was often not carried out. So, one of our clients had the idea of integrating a small grease tank with gearing to automate the task. Thanks to the feedback provided by that client, this automatic lubricator is now installed as a standard feature in all our riveter heads.
We may have real in-depth knowledge of the facilities that we design and manufacture, but where maintenance is concerned, our clients are essential collaborators, given that they live with the solution on a daily basis.
At Aritex, we understand after-sales services not as an end in itself, but rather as a natural extension of the commitment we take on with our clients for each project. Close proximity to our clients, technical personalisation and an open attitude of joint learning enables us to transform every maintenance service or new need in an opportunity to improve.
Thanks to this philosophy, after-sales services turn into an ongoing relationship, where the client’s experience drives real innovations and where trust is cultivated with each service.
